Cancellation policy
Purchase Options Cancellation Policy
Effective Date: 04/12/2024
At CleverShade, we understand that sometimes plans change, and you may need to cancel or modify an order. Please read our Purchase Options Cancellation Policy to understand the circumstances under which cancellations are allowed and the process to follow.
1. Order Cancellation
You may cancel your order before it has been processed or shipped. Orders are processed quickly, so please contact us as soon as possible if you wish to cancel your order.
To cancel your order:
- Email us at sales@rvn-ind.com with your order number and cancellation request.
- Call our customer service at 07 3889 6844 if you need immediate assistance.
Please note that a $50 cancellation fee will apply to all orders that are canceled after they have been placed, but before they have been processed or shipped. This fee covers administrative costs and processing fees associated with the cancellation.
The cancellation fee will be deducted from your refund amount.
Once your order has been processed or shipped, we are unable to cancel it.
4. Refunds for Cancelled Orders
If your order is successfully cancelled before it has been processed or shipped, we will issue a refund to your original payment method. Refunds are typically processed within 5–7 business days, depending on your payment provider.
For orders that have already been shipped, you will need to follow our Return Policy to initiate a return after receiving the product.
6. Changes to Orders
Once an order has been placed, changes such as item adjustments or shipping address changes may not be possible. If you need to modify your order, please contact us immediately. We will do our best to accommodate changes before the order is processed or shipped.
7. Shipping and Handling Fees
If you choose to cancel an order after it has been processed but before it is shipped, you may still be responsible for any applicable shipping and handling fees. If your order has already been shipped, you will be responsible for return shipping costs (see our Return Policy for more details).
8. How to Contact Us
If you need to cancel an order or have questions regarding your cancellation, please contact our customer service team:
RAVEN INDUSTRIES PTY LTD
sales@rvn-ind.com
+61 7 3889 6844
By placing an order on our website, you acknowledge that you have read and understood this Purchase Options Cancellation Policy and agree to the terms outlined above.