Shipping policy
Shipping Policy
Effective Date: 04/12/2024
Thank you for shopping with CleverShade Online Shop. We want to ensure that your shopping experience is as smooth as possible, so please take a moment to review our Shipping Policy.
1. Processing Time
Orders are typically processed within 5-7 business days from the time your payment is received. Please note that processing times may vary during peak seasons (e.g., holidays or special sales events), but we will always strive to process your order as quickly as possible.
You will receive an email confirmation when your order is processed and shipped.
2. Shipping Methods and Delivery Times
We offer the following shipping method:
- TNT EXPRESS: delivery time, 3-5 Days
Delivery times are estimates and may vary depending on factors such as destination, weather, and courier delays. We are not responsible for delays caused by circumstances beyond our control once the package has been handed over to the shipping carrier.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. You can view the shipping charges at checkout before confirming your order.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier's website.
If you do not receive a tracking number or experience any issues with tracking your order, please contact us, and we will assist you.
5. Shipping Restrictions
Some items may have shipping restrictions due to their size, weight, or nature. For example, certain oversized or hazardous materials may not be eligible for shipping to certain regions. If any restrictions apply to your order, we will notify you promptly.
6. Damaged or Lost Packages
While we take great care in packaging your items securely, occasional damage or loss may occur during transit. If your package is damaged or lost, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, either by providing a replacement or issuing a refund, as appropriate.
Please retain all packaging and product(s) in case they are needed for the claims process.
7. Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately so we can correct it before the order is shipped.
8. Customs, Duties, and Taxes
For international shipments, customs duties, taxes, and other import charges may apply depending on the destination country. These fees are the responsibility of the customer. Please check with your local customs office for more information about applicable fees before placing an international order.
By placing an order on our website, you acknowledge that you have read and understood this Shipping Policy and agree to the terms outlined above.